STARTEGIC INITIATIVES
1. SUPPLY CHAIN MANAGEMENT (SCM)
SCM involves the management of information flows between and
among stages in a supply chain to maximize total supply chain effectiveness and
profitability.
Four basic component
of supply chain management.
1. Supply chain strategy – strategy for managing all
resources to meet customer demand
2. Supply chain partner – partners throughout the supply
chain that deliver finished products raw material and services.
3. Supply chain operation – schedule for production
activities
4. Supply chain logistics – product delivery process
Effective and
efficient SCM systems can enable an organization to :-
1. Decrease the power of its buyers.
2. Increase its own supplier power.
3. Increase switching costs to reduce the threat of
substitute products or services.
4. Create entry barriers thereby reducing the threat of new
entrants.
5. Increase efficiencies while seeking a competitive
advantage through cost leadership.
2. CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
CRM involves managing all aspects of a customer’s
relationship with an organization to increase customer loyalty and retention
and an organization's profitability. Many organizations, such as Charles Schwab
and Kaiser Permanente, have obtained great success through the implementation
of CRM systems. CRM is not just technology, but a strategy, process, and
business goal that an organization must embrace on an enterprise wide level.
CRM can enable an
organization to:
1. Identify types of customers
2. Design individual customer marketing campaigns
3. Treat each customer as an individual
4. Understand customer buying behaviours
3. BUSINESS PROCESS REENGINERING (BPR)
Business process.
Business process is a standardized set of activities that
accomplish a specific task, such as processing a customer’s order.
Business process
reengineering (BPR).
BPR the analysis and redesign of workflow within and between
enterprises the purpose of BPR is to make all business processes best-in-class.
Seven principles of BPR:-
1. Organize around outcomes, not task.
2. Identify all organization’s processes and prioritize them
in order of redesign urgency.
3. Integrate information processing work into the real work
that produces the information.
4. Treat geographically dispersed resources as though they
were centralized.
5. Link parallel activities in the workflow instead of just
integrating their results.
6. Put the decision point where the work is performed and
build control into the process.
7. Capture information once and at the source.
4.ENTERPRISE RESOURCES PLANNING
ERP is integrates all departments and functions throughout
an organization into a single IT system so that employees can make decisions by
viewing enterprise wide information on all business operations. ERP systems
collect data from across an organization and correlates the data generating an enterprise
wide view. The true benefit of an ERP system is its ability takes the many
different forms of data from across the different organizational systems and
correlate, aggregate, and provide an enterprise wide view of organizational
information.
1. SUPPLY CHAIN MANAGEMENT (SCM)
2. Supply chain partner – partners throughout the supply chain that deliver finished products raw material and services.
3. Supply chain operation – schedule for production activities
4. Supply chain logistics – product delivery process
2. Increase its own supplier power.
3. Increase switching costs to reduce the threat of substitute products or services.
4. Create entry barriers thereby reducing the threat of new entrants.
5. Increase efficiencies while seeking a competitive advantage through cost leadership.
2. CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
CRM involves managing all aspects of a customer’s
relationship with an organization to increase customer loyalty and retention
and an organization's profitability. Many organizations, such as Charles Schwab
and Kaiser Permanente, have obtained great success through the implementation
of CRM systems. CRM is not just technology, but a strategy, process, and
business goal that an organization must embrace on an enterprise wide level.
CRM can enable an
organization to:
1. Identify types of customers
2. Design individual customer marketing campaigns
3. Treat each customer as an individual
4. Understand customer buying behaviours
3. BUSINESS PROCESS REENGINERING (BPR)
Business process.
Business process is a standardized set of activities that
accomplish a specific task, such as processing a customer’s order.
Business process
reengineering (BPR).
BPR the analysis and redesign of workflow within and between
enterprises the purpose of BPR is to make all business processes best-in-class.
Seven principles of BPR:-
1. Organize around outcomes, not task.
2. Identify all organization’s processes and prioritize them
in order of redesign urgency.
3. Integrate information processing work into the real work
that produces the information.
4. Treat geographically dispersed resources as though they
were centralized.
5. Link parallel activities in the workflow instead of just
integrating their results.
6. Put the decision point where the work is performed and
build control into the process.
7. Capture information once and at the source.
4.ENTERPRISE RESOURCES PLANNING
ERP is integrates all departments and functions throughout
an organization into a single IT system so that employees can make decisions by
viewing enterprise wide information on all business operations. ERP systems
collect data from across an organization and correlates the data generating an enterprise
wide view. The true benefit of an ERP system is its ability takes the many
different forms of data from across the different organizational systems and
correlate, aggregate, and provide an enterprise wide view of organizational
information.
